Products & Order
Our products are merchandise and gifts created by us and fulfilled by our production partner. The products can be purchased on our page: https://bogorprivatetourguide.com/shop/.
Our vision is offering premium quality merchandise about traveling, cultures, and beautiful spots on Java island, even in Indonesia to people across the world with exceptional customer service. We do our best in creating beautiful designs and finished products to ensure that our customers are satisfied and happy with their purchases.
Images of products on our shop are for illustrative purposes only. Your goods may vary slightly from the image shown and may not include pictured accessories.
How are your designs made?
We do our designs using few best original design softwares installed on our Apple’s OS. Each design has high resolution with minimum resolution 300 DPI (dot per inch) to ensure that we get the best printing result.
How are your products made?
We work with a printing company located in the USA. The same company also ship your order to you. They have few facilities worldwide, so depending on where you are, your order may printed and shipped from their facility outside USA.
How to pay?
We accept payment via PayPal. If you do not have a PayPal account, you can use your credit card to pay your order via PayPal. We never receive your credit card information.
Another option is to pay your order by wire transfer. Our bank account details will be informed upon checkout.
How do I track my order?
You’ll receive a tracking link via email when your order ships out.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Delivery
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–7 business days
● International: 7–30 business days
During Covid-19 pandemic, our fulfillment times may be longer than usual and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
Return & Refund
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by emailing us.
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please email us at with photos of wrong/damaged items and we’ll sort that out for you.
